At GoDhanush, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds will be processed for purchases made through our website www.godhanush.com
Refunds are available for items that are damaged, defective, or not as described at the time of delivery.
Perishable items, such as fruits and vegetables, are eligible for refunds if they are spoiled or inedible upon delivery.
Non-perishable items, such as groceries, must be returned within 7 days of delivery to be eligible for a refund.
To initiate a refund, please contact our customer service team within 24 hours of receiving your order by emailing support@godhanush.com or calling our helpline at +91-6262672090.
Provide your order number, a description of the issue, and any relevant photos to help us process your request more efficiently.
Our team will review your request and, if approved, will initiate the refund process.
For non-perishable items, please ensure that the products are unused, unopened, and in their original packaging when returning them.
We will arrange for a pick-up of the items to be returned at a convenient time for you. Alternatively, you can drop off the items at our designated return centers.
Refunds will be processed using the original method of payment. Please allow 7-10 business days for the refund to reflect in your account.
In case of Cash on Delivery (COD) orders, refunds will be issued in the form of store credit or a bank transfer, as per your preference.
Items purchased during sale or promotional periods are not eligible for refunds unless they are damaged or defective.
We reserve the right to refuse a refund request if it does not comply with our refund policy terms.
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team at godhanush.contact@gmail.com.
Thank you for shopping with GoDhanush. Your satisfaction is our priority.
